Shipping policy

Last updated: October 3, 2026

Shipping Policy

1. Where We Ship

We currently ship to the United States, Canada, the United Kingdom and selected European countries, including Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland.

We ship to the United States, excluding Alaska, Hawaii, and Rhode Island.

We do not currently ship to Australia, Japan, Qatar, Saudi Arabia, Singapore or the United Arab Emirates.

2. Processing Time

Every Venocci piece is made to order. Processing time is the time required to make, finish, quality-check and pack your order before it is handed to FedEx.

  • Personalized products: 1–3 business days
  • Wall decor, including parametric and mandala wall art, and tables: 3–5 business days

If your order contains products with different processing times, your order may ship once all items are ready.

3. FedEx Express Delivery

All orders are shipped with FedEx Express.

Estimated transit times after dispatch are:

  • Europe: typically 1–2 business days
  • United Kingdom: typically 1–2 business days
  • United States: typically 2–4 business days
  • Canada: typically 2–4 business days

Your estimated total delivery time consists of the processing time plus the estimated transit time.

Transit times are estimates and are not guaranteed delivery dates. Customs clearance, weather conditions, peak-season volumes, carrier disruptions or other circumstances outside our reasonable control may extend delivery times.

4. Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your FedEx tracking number.

5. Shipping Costs

Standard shipping for an order containing one item is:

  • United States: USD 14.95
  • Canada: USD 14.95
  • United Kingdom: USD 9.95
  • Europe: USD 9.95

If you shop in another currency, the corresponding converted amount will be displayed at checkout before payment.

Buy 2+ Items & Get FREE FedEx Express Shipping: orders containing two or more items qualify for free shipping to all destinations we currently serve. The free shipping discount is applied automatically at checkout.

6. Customs, Duties and Taxes

United States: U.S. orders are shipped DDP (Delivered Duty Paid). We manage customs clearance, duties, taxes and required documentation with FedEx, so you do not need to handle customs paperwork or pay additional import charges upon delivery.

Canada, United Kingdom and Europe: Venocci does not collect or pay destination-country import duties, VAT/GST, customs fees or other taxes or charges that may apply to your shipment. These charges are the responsibility of the recipient. Where applicable, they may be collected by FedEx or the relevant customs authority before or upon delivery.

Customs procedures may also extend the estimated delivery time.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us at info@venocci.com with your order number as soon as possible. We can update the address if the order has not yet shipped.

If a shipment cannot be delivered, must be re-delivered or is returned to us because the customer supplied an incomplete or incorrect address, reasonable additional shipping or re-delivery costs may be charged to the customer.

8. Lost, Damaged, Defective or Incorrect Orders

If your shipment appears to be lost by the carrier, or your order arrives damaged, defective or incorrect, please contact us at info@venocci.com as soon as possible with your order number.

For damaged items, we may ask for clear photos of the product and its packaging so that we can evaluate the issue and, where applicable, submit a carrier claim.

For confirmed carrier loss, damage, defect or an error made by Venocci, we will offer either:

  • a replacement, or
  • a refund.

You will not be charged replacement or return shipping costs when the issue is caused by carrier loss, damage, defect or an error made by Venocci.

9. Contact

For shipping questions, please contact us at info@venocci.com.