Refund policy

Last updated: October 3, 2026

Return, Refund & Cancellation Policy

Every Venocci product is made to order. This policy explains how cancellations, order changes, returns, exchanges and refunds are handled.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country.

1. Order Cancellation

You may cancel any order within 3 hours of placing your order.

To request a cancellation, email info@venocci.com within the 3-hour period and include your order number.

After 3 hours, production may already have started and the order can no longer be cancelled.

Orders successfully cancelled within the 3-hour cancellation period will be refunded to the original payment method.

2. Changes to Personalization

For personalized products, changes to names, text, monograms, designs, engraving instructions, logos or other personalization details may be requested within 3 hours of placing the order.

After the 3-hour period, production may already have started and personalization details can no longer be changed.

Please send any change request to info@venocci.com and include your order number.

3. Personalized and Custom-Made Items

Products made specifically to your instructions, including products personalized with names, text, monograms, logos, custom designs or other customer-specific details, cannot be returned or exchanged because of a change of mind after the 3-hour cancellation period.

This restriction does not apply if the product arrives damaged, defective or incorrect, or if Venocci made an error in fulfilling your order.

If a product has a genuine “No Personalization” option and you select that option, the order is treated as a non-personalized product for return-policy purposes.

4. Non-Personalized Items

Eligible non-personalized products may be returned within 14 days of delivery.

To qualify for a change-of-mind return, the product must be:

unused,
in its original condition,
safely packaged to prevent damage during return transit, and
accompanied by your order information or proof of purchase.

For ordinary change-of-mind returns, the customer is responsible for the return shipping cost.

5. Tables and Large-Format Wall Decor

United States: tables and large-format wall decor, including large parametric wall art, follow the same rules as our other products. Non-personalized items may be returned within 14 days of delivery under Section 4, with return shipping to our facility in Türkiye paid by the customer. Because of their size, return shipping for these items can be significant. Personalized items follow Section 3.

Canada: tables and large-format wall decor, including large parametric wall art, are not eligible for voluntary change-of-mind returns because of their size, made-to-order nature and return-shipping requirements.

This does not affect claims involving damage, defects, incorrect products or carrier loss.

For customers in the European Union and the United Kingdom, applicable statutory consumer rights continue to apply. Nothing in this policy is intended to limit any mandatory right of withdrawal or other consumer right provided by applicable law.

6. Damaged, Defective, Lost or Incorrect Orders

Please inspect your order when it arrives.

If:

your product arrives damaged,
your product is defective,
you receive an incorrect product or incorrect personalization because of an error made by Venocci, or
your shipment is confirmed as lost by the carrier,

please contact us at info@venocci.com as soon as possible and include your order number.

Where applicable, we may request clear photos of the product and packaging to help us review the claim and communicate with the carrier.

After reviewing the issue, Venocci will offer either:

a replacement, or
a refund.

You will not be required to pay return or replacement shipping costs when the issue is caused by carrier loss, damage, defect or an error made by Venocci.

7. Exchanges

Personalized products: we do not offer change-of-mind exchanges after the 3-hour cancellation and personalization-change period.

Eligible non-personalized products: we do not offer direct exchanges. If your item qualifies for a return, you may return it under this policy and place a new order for the product you prefer.

Replacement of a damaged, defective or incorrect product is handled under Section 6 and is not considered a change-of-mind exchange.

8. How to Start a Return

Before returning any product, email info@venocci.com with:

your order number, and
the reason for your return request.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return has been approved, we will provide return instructions.

Authorized return address:
VENOCCI Production Facility
Ata Mah. 757 Sok. No:8F
06105 Yenimahalle, Ankara
Türkiye

9. Return Shipping Costs

For eligible change-of-mind returns, return shipping costs are paid by the customer.

If the return is required because the product is damaged, defective, incorrect due to a Venocci error, or because of a confirmed carrier-loss issue, the customer will not be responsible for the applicable replacement or return shipping costs.

10. Refunds

Once we receive and inspect an eligible returned product, or once we approve a claim for which a physical return is not required, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 10 business days.

Your bank, credit card company or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since Venocci confirmed that your refund was approved, please contact us at info@venocci.com.

11. Your Statutory Rights

If you are a consumer in the European Union, the United Kingdom or another jurisdiction that provides mandatory consumer rights, you may have additional rights that apply to your purchase.

Nothing in this policy is intended to exclude, restrict or replace rights that cannot legally be excluded or restricted.

12. Contact

For cancellations, order changes, returns, damaged products or refund questions, please contact us at info@venocci.com.